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Elevate your brand reputation and boost sales.
- Do you have to deal with prospects or customers who are confused, frustrated, or upset?
- Are you expected to defuse emotionally charged encounters?
- Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?
If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
Sandler Works!
The numbers prove it.
Sandler-trained salespeople close more sales, more quickly, profitably, and consistently than any other training. - Aberdeen Group Research
Are you wasting money by throwing your customers away?
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.
We offer specialized programs designed to introduce, develop, and master the best practices for business development in channel sales.
All Customer Care registrants will receive: 12 week program & Sandler Online Customer Care Course with Sandler Resource for Sales
Wednesdays 12:30 - 1:30 PM (CST) | August 28, 2024 - November 20, 2024
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Week 1 - “Understanding Our DISC"
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Week 2 - "Understanding Our Customer’s DISC"
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Week 3 – “On the Front-line & Effective Communication”
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Week 4 – “Breaking Through Your Comfort Zone”
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Week 5 – “Upfront Contracts”
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Week 6 – “Questioning Techniques”
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Week 7 - "Uncovering Our Customer’s PAIN"
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Week 8 – “Up-Selling & Cross-Selling/Client Development through Sales”
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Week 9 – "Telephone & Email Communication"
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Week 10 – “Transactional Analysis”
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Week 11 – “Dealing with Difficult People”
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Week 12 – “Formula for Success”
Enrollment is Now Available!
Submit the form below and a member of our team will be in contact soon.
