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Strategic Customer Care (SCC)
If you and/or your team have to have difficult conversations with clients or deals with difficult people, this course will help you get to the next level & keep clients satisfied also.
This is a 10-week program offered twice per year, and is designed for anyone who deals with customers who might be:
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Looking for effective communication strategies to help them with their most valuable clients and/or prospects
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Lacking the right tools and strategies to effectively interact with their clientele
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Frustrated with difficult customers and/or difficult conversations
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Tired of struggling to ask the right questions
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Wanting to be a part of business growth and creating a formula for success
SCC Series #1, February 1 - April 12
Wednesdays at 12:30 pm (1 hour per session)
| Wednesday, February 1, 2023 | On The Front Lines | Effective Communication |
| Wednesday, February 8, 2023 | Comfort Zones |
| Wednesday, February 15, 2023 | Up Front Contracts |
| Wednesday, February 22, 2023 | DISC |
| Wednesday, March 1, 2023 | Questioning |
| Wednesday, March 8, 2023 | Up Selling/Cross Selling |
| Wednesday, March 22, 2023 | Telephone and Email Communication |
| Wednesday, March 29, 2023 | Transactional Analysis |
| Wednesday, April 5, 2023 | Dealing with Difficult People |
| Wednesday, April 12, 2023 | Formula for Success (Client Development Thru Sales) |
SCC Series #1, August 30 - November 1
Wednesdays at 12:30 pm (1 hour per session)
| Wednesday, August 30, 2023 | On The Front Lines | Effective Communication |
| Wednesday, September 6, 2023 | Comfort Zones |
| Wednesday, September 13, 2023 | Up Front Contracts |
| Wednesday, September 20, 2023 | DISC |
| Wednesday, September 27, 2023 | Questioning |
| Wednesday, October 4, 2023 | Up Selling/Cross Selling |
| Wednesday, October 11, 2023 | Telephone and Email Communication |
| Wednesday, October 18, 2023 | Transactional Analysis |
| Wednesday, October 25, 2023 | Dealing with Difficult People |
| Wednesday, November 1, 2023 | Formula for Success (Client Development Thru Sales) |
